FT
Florence T
1 reviews | Active since Oct 2010
12 Aug 2022, 14:42
******* and *****
******* and *****, ********* business practices. Why would you increase my monthly premium when Dotsure's Supervisor Anastasia advised me that my premium will remain the same? She was supposed to send me a policy schedule as per her conversation with me, so she thinks that I am stupid. The call was on 26 May 2022 at 0825 and the duration of the call was 3 minutes, 32 seconds, telephone number +***9. Why would Dotsure help themselves to my account take more than what was agreed to? I have said it before Dotsure disregards their clients and is more focused on the animals they insure. I still don't know why Hollard gave sold their insurance business to them I never had any issues with them.
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dotsure.co.za's replyOfficial
12 Aug 2022, 15:23Hi Florence, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply12 Aug 2022, 15:23
Official
Hi Florence, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za