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Emill S
1 reviews | Active since Sept 2019
22 Jan 2025, 22:03
They won't cover the damages.
My wife and I both have vehicles insured by Dotsure. I filed a claim for damage to my side view mirrors. They refused payment, citing excessive access fees as the reason they cannot cover the damage. I'd like to understand why I pay monthly premiums for insurance that denies coverage for such minor repairs.
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
23 Jan 2025, 10:08H Emill, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply23 Jan 2025, 10:08
Official
H Emill, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Emill S's updateReviewer Update
25 Jan 2025, 07:37Following contact from the relevant department, I conveyed my policy concerns; however, they were unable to provide satisfactory answers to my questions and promised to follow up. More than two business days have passed without any further communication.
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Emill S's update25 Jan 2025, 07:37
Reviewer Update
Following contact from the relevant department, I conveyed my policy concerns; however, they were unable to provide satisfactory answers to my questions and promised to follow up. More than two business days have passed without any further communication.