LR
Lizane R
1 reviews | Active since Sept 2016
20 Feb 2023, 11:26
THEY USE TO BE THE BEST, NOW THEY AR THE WORST!!!
THEY USE TO BE THE BEST, NOW THEY AR THE WORST!!!
Normally when you submit a claim you do it online and they immediately let you know they receive your request. Now it's like the below:
1. Their website doesn't work, you can't log in and submit a claim. 2. Their call service is a NIGHTMARE!!! They play a song while the guy is talking, you can hardly hear which number you have to press. 3. They don't reply to their email AT ALL!!! 4. They take forever!!!
It's sad to see an amazing service go from 5 stars to 1.
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Replies (1)
dotsure.co.za's replyOfficial
20 Feb 2023, 11:33Hi Lizane, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Feb 2023, 11:33
Official
Hi Lizane, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za