They tell you anything to avoid paying out!!!

The most unprofessional people to deal with. Got in an accident on the 24th Aug 2019, I tried reporting it on the 25th Aug with no luck. Granted it’s a non-business day, got hold of them on the 26th Aug. On the 29th Aug 2019 I upload the pictures and quotation as per the requirement. Nothing happens. I follow up and speak to an agent Darrel and end up forwarding him the email directly, he promises to assist but does not keep the promise. On the 2nd Sep I get an email and sms from Lindokuhle (who has been assigned to my claim since inception but has never contacted me) saying that my claim will be cancelled if no documentation is sent through. I then contacted them yet again- spoke to Anastasia and advised her that my documents were sent through and Darrel acknowledged them. I was told they will be uploaded and an assessor will attend to it. Nothing happened!! Called yet again now through to Nosipho who told me the same story, I didn’t buy it. Spoke to Benita their manager, there was some traction until they tried replacing the damaged parts with “alt” parts which could be secondhand. I contested that and told them not to pay out as my car is still under warranty and needs to be fixed by a Nissan approved panel beaters with original Nissan parts. I got several calls from different people now trying to convince me otherwise. Now (5 Sep) I wake up to this “Due to your recent claim there has been a change to your policy. We have enclosed an updated schedule of insurance which replaces all previous schedules.“ How the hell do you replace a policy schedule based on my recent claim that is not resolved yet?? This has been the most ridiculous excuse I’ve received from an insurer!!