1 reviews | Active since Jan 2017
THEY TAKE MONEY AND DO NOT PAYOUT!
It is with great disgust that your company can take premiums of R213 from my nephew monthly for his iPhone 7 plus. Now after an unforeseen incident his claim has been rejected by a third party insurance after he provided all information for his claim. Please know that this will not be taken lightly as i will be personally assisting him in escalating this matter to the obudsman!
Dear Bianca
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Bianca
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Bianca
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Bianca
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Bianca
After conducting our investigation it came to light that Mr. Kosi furnished the Insurer with the incorrect details of the item he is claiming for. As such, his claim was declined in line with the terms and conditions of his policy. We however, confirm that the matter has been resolved as Mr. Kosi was able to furnish the Insurer with the correct details as requested.
Mr. Kosi will be contacted by the Claims Department for further details regarding his claim and he is welcome to contact his Claims handler for any further queries.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
Dear Bianca
After conducting our investigation it came to light that Mr. Kosi furnished the Insurer with the incorrect details of the item he is claiming for. As such, his claim was declined in line with the terms and conditions of his policy. We however, confirm that the matter has been resolved as Mr. Kosi was able to furnish the Insurer with the correct details as requested.
Mr. Kosi will be contacted by the Claims Department for further details regarding his claim and he is welcome to contact his Claims handler for any further queries.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team