Item: dotsure.co.za
Rating: 1
Author: Anthony M

dotsure.co.za's replyOfficial

03 Jul 2018, 11:40

Dear Anthony

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regards

Dotsure Resolutions Team

dotsure.co.za's reply03 Jul 2018, 11:40

Official

Dear Anthony

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regards

Dotsure Resolutions Team

AM

Anthony M's updateReviewer Update

03 Jul 2018, 11:52

Hello, Is this 14 days to fix your problem or 14 days to get back to me on your problem? Cause 2 months is ridiculous

AM

Anthony M's update03 Jul 2018, 11:52

Reviewer Update

Hello, Is this 14 days to fix your problem or 14 days to get back to me on your problem? Cause 2 months is ridiculous

dotsure.co.za's replyOfficial

03 Jul 2018, 14:50

Dear Anthony

As per our response above we have a turnaround time of 14 days within which to investigate your complaint and a Resolutions consultant will contact you within 48 hours.

Regards

Dotsure Resolutions Team

dotsure.co.za's reply03 Jul 2018, 14:50

Official

Dear Anthony

As per our response above we have a turnaround time of 14 days within which to investigate your complaint and a Resolutions consultant will contact you within 48 hours.

Regards

Dotsure Resolutions Team

dotsure.co.za's replyOfficial

16 Jul 2018, 11:35

Dear Mr. Meintjies,

We refer to your complaint logged on Hello Peter dated 03 July 2018 and wish to respond as follows:

The above mentioned claim has been referred to our Liabilities Department and is still under investigation. We confirm that the Third Party Liability Claim Process Letter was emailed to ‘***’ on 28 May 2018, and explained the relevant process. The process referred to is in accordance with the code of conduct as per the South African Insurance Association as well as the Law of Delict.

A consultant will contact you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact our office.

We trust that the above explanation will suffice.

Dotsure Resolutions Team

dotsure.co.za's reply16 Jul 2018, 11:35

Official

Dear Mr. Meintjies,

We refer to your complaint logged on Hello Peter dated 03 July 2018 and wish to respond as follows:

The above mentioned claim has been referred to our Liabilities Department and is still under investigation. We confirm that the Third Party Liability Claim Process Letter was emailed to ‘***’ on 28 May 2018, and explained the relevant process. The process referred to is in accordance with the code of conduct as per the South African Insurance Association as well as the Law of Delict.

A consultant will contact you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact our office.

We trust that the above explanation will suffice.

Dotsure Resolutions Team

AM

Anthony M's updateReviewer Update

19 Jul 2018, 12:48

3 days ago you claimed that someone would contact me and I am still waiting... It has been well over 2 months now and I am still not paid for this claim. You told your client the same day of the incident that this was going to be covered and that we could have the dog's leg fixed. We are now sitting with a R30 000 rand bill and have the vet wanting to take legal action. Furthermore we have to still take this dog in to have pins removed from the leg and they are not going to do it cause of dotsure dragging their feet on this issue. Do I need to take legal action against your client to get you guys to do your job or what is the waiting period on this as 3 months is ridiculous and not exactly something that I am sure your clients will be happy with. I really do hope that some of your current clients and potential clients see this so that they can see that this is one of those services that they will pay for and never be able to use.

AM

Anthony M's update19 Jul 2018, 12:48

Reviewer Update

3 days ago you claimed that someone would contact me and I am still waiting... It has been well over 2 months now and I am still not paid for this claim. You told your client the same day of the incident that this was going to be covered and that we could have the dog's leg fixed. We are now sitting with a R30 000 rand bill and have the vet wanting to take legal action. Furthermore we have to still take this dog in to have pins removed from the leg and they are not going to do it cause of dotsure dragging their feet on this issue. Do I need to take legal action against your client to get you guys to do your job or what is the waiting period on this as 3 months is ridiculous and not exactly something that I am sure your clients will be happy with. I really do hope that some of your current clients and potential clients see this so that they can see that this is one of those services that they will pay for and never be able to use.

dotsure.co.za's replyOfficial

20 Jul 2018, 15:56

Dear Mr. Meintjies,

We confirm that a consultant contacted you on 19 July 2018 and that your claim has been finalised.

Dotsure Resolutions Team

dotsure.co.za's reply20 Jul 2018, 15:56

Official

Dear Mr. Meintjies,

We confirm that a consultant contacted you on 19 July 2018 and that your claim has been finalised.

Dotsure Resolutions Team

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