The worst *********** bunch of staff anywhere in Southern Africa.

I was just now contacted by a guy called Dillan i was told up front that i do not have cover for my vehicles if i was aware of it due to non payment. I was debited last month for July and for August the payment should only go through as from 28. So how is this possible that i paid my full premium as per debit order for july and yet im being told that am i aware that im not covered. I am sick and tired of the staff at Dotsure they are *********** of doing a simple job like checking on a computer if a payment was made or not. They cant even do that. On wednesday this week i tried to give dotsure my new banking details on their chat they only rep**** and hour after i started with the chat. Today again its been 30 min on the chat and still no reply. On the app you cant view any info of you as it is blank what the hell is going on there you need to get your house in order. I got my brother in law to join you also for the past two months he has been double debited and when he reverses the one payment even though you still have his premium you send him an sms stating that his cover has been cancelled. Im taking the matter now to the ombudsman as i will not allow staff to give dotsure a bad name due to their incompetence. What the hell is going on there. Anyone want to join think twice if you really want to sit with this hassles.