The worst claiming process and service
I have been waiting for 5 days for feedback on my claim of which i was told that once i submitt all the paperwork it would take 2 days, i have been calling the call center for 3 days now with no avail, they dont even bother to call you back when you take the call back option that the operator gives, they even debited me yesterday yet wont answer my calls, its truly disappointing how we are treated when claiming yet we are begged and pleaded with during the sign up process. I have been without a car for the whole week and counting, where is the service that i was promised during the take on process.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
03 Oct 2023, 16:14Hi Aron, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Oct 2023, 16:14
Official
Hi Aron, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
's updateReviewer Update
05 Oct 2023, 10:50Im still waiting for a call back from Dotsure and still nothing, instead i receive an automated message from a kirsty Anne saying that they tried to call and yet my phone has not rang nor do i have any miss calls, i have been on hold with Dotsure today for 37 minutes and continously keep getting told that all agents are busy on calls, how is it possible that noone can help me after almost 40min and even if they were on the calls, noone spends 40min with a client or a potential client on the phone, i have now been without a car for 1 week today. Truly disgusting and disappointing.
's update05 Oct 2023, 10:50
Reviewer Update
Im still waiting for a call back from Dotsure and still nothing, instead i receive an automated message from a kirsty Anne saying that they tried to call and yet my phone has not rang nor do i have any miss calls, i have been on hold with Dotsure today for 37 minutes and continously keep getting told that all agents are busy on calls, how is it possible that noone can help me after almost 40min and even if they were on the calls, noone spends 40min with a client or a potential client on the phone, i have now been without a car for 1 week today. Truly disgusting and disappointing.
dotsure.co.za's replyOfficial
05 Oct 2023, 15:04Hi Aron, we’re sorry to hear about your experience, this definitely isn’t the impression we’d like to leave you with. We will follow-up with our team and get a representative to contact you.
dotsure.co.za's reply05 Oct 2023, 15:04
Official
Hi Aron, we’re sorry to hear about your experience, this definitely isn’t the impression we’d like to leave you with. We will follow-up with our team and get a representative to contact you.