1 reviews | Active since Nov 2016
the tracker with dotsure
i am not happy with the fact that we are forced to use netstar and i was used to 2 year contract now suddenly its 3 years. iam not happy with that at all and i think it contravene the law to as an insurer to force me to install a certain groups tracker and to force me to sign a contract with them and when i cancel the insurance because i had to sell the car, i now sit with a tracker payment for a tracker which i dont have. this is not good business dotsure. not at all.
Dear Phillip
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Phillip
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Phillip
We have investigated your complaint and our findings are as follows.
We have studied the recordings wherein you agree to the terms of installation of the Netstar Smartboxes. We have sent these recordings to the email address that we have for you.
We confirm that the terms of this contractual agreement were clearly explained to you. In both instances, the consultant expressly indicated that the contract would be in force for a period of 36 months (3 years).
The consequences of cancellation before the lapse of the 36 month contract were clearly explained to you and you agreed thereto. You consented to the terms and conditions of the agreement with Netstar and your consent serves as validation thereof.
Based on the information above, we cannot fault the insurer herein.
We trust that you find this in order.
Sincerely
Dotsure Resolutions Team
Dear Phillip
We have investigated your complaint and our findings are as follows.
We have studied the recordings wherein you agree to the terms of installation of the Netstar Smartboxes. We have sent these recordings to the email address that we have for you.
We confirm that the terms of this contractual agreement were clearly explained to you. In both instances, the consultant expressly indicated that the contract would be in force for a period of 36 months (3 years).
The consequences of cancellation before the lapse of the 36 month contract were clearly explained to you and you agreed thereto. You consented to the terms and conditions of the agreement with Netstar and your consent serves as validation thereof.
Based on the information above, we cannot fault the insurer herein.
We trust that you find this in order.
Sincerely
Dotsure Resolutions Team