lL
louisebester L

1 reviews | Active since Jul 2016

15 Mar 2022, 08:44

The service I received from my assigned consultant Andriette was outstanding. Not a typical scenario to have unsupported motor insurance but DOTSURE catered for that need.

The service I received from my assigned consultant Andriette was outstanding. Not a typical scenario to have unsupported motor insurance but DOTSURE catered for that need. My consulatnt did whatever she could to make the policy purchasing experience a breeze. Having had my basic information she prepare the quote following my mail request and was ready with most of the detail at hand when she gave me a call to advise of premium. She even went as far as to schedule the binding of the insurance call according to my availability not imposing on my scvhedule and prior commitments. She also advised upfront that the duration of the final call will take time which set the scene and prepare me to have an uninterrupted lenghty conversation. Throughout the call she explained terms and conditions not understood, give advise where needed and answered my questions. She also made sure I understood what was communicated to me. Most definately service above and beyond! DOTSURE can be proud to have employees like Andriette working for them. True assests to their company. Thank you for my policy, my insurance needs is taken care off and I will surely recommend DOTSURE to friends and family. ***

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply15 Mar 2022, 09:21
Official
Hi Louise,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Andriette as well. ;-) 

The dotsure.co.za family