MN
Malithatwe N

1 reviews | Active since Sept 2014

27 Sept 2022, 18:06

THE MOST DISSAPOINTING INSURANCE EXPERIENCE OF MY LIFE!!!!

The most horrible service I've ever had in my life.

I've had a maintenance plan with Dotsure for about a year.

I had a mechanical failure that occurred because something in the engine needed to be removed and cleaned and they refused to accept my claim.

I am so disappointed in the service and the "we don't care if you want to cancel your policy" tone we dealt with on the phone made matters even worse.

Please do not put yourself through what we went through! This company is absolute nonsense!!!!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply27 Sept 2022, 20:28
Official
Hi Malithatwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za