MH
Mark H

1 reviews | Active since Jun 2015

01 Dec 2024, 10:40

The Dotsure Robin Hoods exccept RoBin Hood wore a Hood.

When I purchased my Isuzu D/B i immediately comphenively insured my vechicle with Dotsure for a set price and confirmed, Unfortuneatly three months later I discovered they where billing me for extras that I had not authorised to debit my account. After trying to reason with the Dotsure staff I relised that noboby knew what they where doing and the incompetant people where duplicating my matter and covering up the mess that was transpiring. I immediately closed my account and confirmed . Guess what they have double debited my closed account this month. Please dotsure customers check you accounts with this crowd !!!!!!!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply02 Dec 2024, 10:58
Official
Hi Mark , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za