BM
Bea M

1 reviews | Active since Jun 2024

03 Jun 2024, 17:22

The best pet insurance company out there!!

I've been with Dotsure since December 2023, and I only first claimed from them in May 2024. I cannot begin to explain how immaculate their services are!!

We had an amputation on our doggo which was an absolute must, but still quite the struggle!!

I got a letter from our vet confirming the incident. I sent the claim in, I got a response in less than 3 hours and it was approved. The very next day the payout amount was in my account.

I honestly expected this to be another insurance company I would have to fight with, but Dotsure has made their claims process SO EASY and they definitely respond a lot quicker than I had even imagined.

I will not be moving from dotsure any time soon. I'm so grateful our vet suggested them!

Also, a big thank you to the team, they are so friendly and they always respond to any questions I may have. THANK YOU THANK YOU

0
Replies (2)
BM
Bea M's update03 Jun 2024, 17:24
Reviewer Update
Oh I forgot to say the person who processed our claim was Emihle Klaas!!
dotsure.co.za
dotsure.co.za's reply03 Jun 2024, 17:38
Official
Hi Bea, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Emihle as well. ;-) The dotsure.co.za family