Thank you for your kindness

Wow. I can not tell you what it is like to have such kindness be shown by a corporate company. I very sadly lost one of my babies a week ago due to kidney failure. I have been dreading submitting the claim and stopping his premium as that would make it 'real real' you know. I submitted the claim and have only been met with kindness, understanding, and compassion.

I felt so rude on the phone as I was trying so desperately not to burst into tears so I was hardly responding and Caitlyn Kelton was so sweet to me.

What really brought me to tears was receiving your 'Sorry for your loss email'. The fact that you feed a hungry baby for a month at the AACL in Lexi's honour has touched us more than you will ever know.

Some people can't have human babies so your furbabies really are your babies. Thank you for understanding that my Lex was and always will be more than a 'pet'. He was my baby.

Ash xx