Thank You for making me feel like family when times got tough!

i AM NOT QUITE SURE HOW TO RATE DOTSURE, I DO NOT THINK THAT A REVIEW WOULD DO RIGHT BY THEM, THEY NEED SO MUCH MORE, EVEN THOUGH MY LITTLE FUR BABY IS INSURED WITH DOTSURE MEDICAL FOR PETS, I AM BLESSED THAT I HAVE NEVER NEEDED TO MAKE USE OF IT, BUT WHEN TIMES GOT TOUGH AFTER COVID AND BEYOND, WE WERE GOING THROUGH A ROUGH PATCH WITH MY HUSBAND WORKING A LOT OF SHORT TIME WHICH MEANS - NO WORK NO PAY - WELL I HAD TO START LOOKING FOR WAYS TO CUT AND MAKE SURE THAT OUR BUDGET COVERED EVERYTHING UNTIL THINGS GOT BETTER, WELL THE FIRST TO GO WAS FUR BABIES MEDICAL AID, DOTSURE WAS SO AMAZING, THEY DID NOT WANT ME TO CANCELL THE MEDICAL AID BUT INSTEAD THEY MET ME HALFWAY AND SUGGESTED THAT I CAN SCALE DOWN ON THE POLICY AND WHEN THING GET BETTER I CAN ALAWAYS GO BACK TO THE PREMIUM COVER, THE WAY THAT I WAS TREATED AND SPOKEN TO WHEN I WAS SO DOWN AND DID NOT KNOW HOW WE WERE GOING TO MANAGE TO PAY FOR A VET IF MY FUR BABY HAD TO GET SICK, THEY WERE JUST AMAZING, THANKYOU SO MUCH, NOT FOR BEING THERE, EVEN THOUGH I AM JUST ONE OF A THOUSAND CLIENTS, YOU MADE ME FEEL LIKE FAMILY, A HUGE HUG AND "LICK" FROM MY Scruffy Puppy". TO SAY THANK YOU FOR UNDERSTANDING AND BEING WILLING TO HELP US THROUGH A VERY DIFFICULT TIME. REGARDS AND HEARTFELT THANKS Erica-Ann and Scruffy-Puppy