CL
Carlos L

1 reviews | Active since Jul 2021

22 Jul 2021, 09:30

Terribly Disappointed

Terrible. My vehicle was ****** and recoved. send to SAPS Impound. at the impount the vehicle was moved around using a forklift and sustained so major damage. DOT sure suspected me of submitting a false claim for damages. Vehicle was sent for mechanical repair at a panelbeating company instead of the Agents. panel beating company used second hand parts and aftermarket parts to repair. vehicle was retuned 2 month later not running properly and returned. After reporting DOT sure to the ombudsman, there claim was settle after 4 months of being in repair. I was still instructed to settle the vehicle tracking contract despite the vehicle being written off. the tracking company has been hounding since stating i am responsible for the full settlement. CIVIL case pending with DOT sure.

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply22 Jul 2021, 10:12
Official
Hi Carlos,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
CL
Carlos L's update22 Jul 2021, 10:20
Reviewer Update
I highly doubt that will happen.