Terrible service from Dotsure Pet insurance

I would give Dotsure pet insurance 0 stars if it were an option. I've had the worst experience with this insurance company and will be cancelling my policy as soon as I am done here. I have been waiting almost three months for my claim to be resolved with no success. My animal was ill and needed medical attention, I sent all necessary information to the consultants more than once and they are still "reviewing" my claim. I had to get a motivational letter signed by the vet and that still wasn't enough, they pestered the vet to confirm the diagnosis once again, which he did, and that was still not enough! The consultants are ******** about the animals they offer insurance for, making the claim process impossible, because they do not know what counts as cause for concern when it comes to reptiles and exotics nor are they fami**** with the illnesses that afflict them, therefore do not know what counts as an illness. I am paying for the premium plan with Dotsure but got subpar service from the consultants and managers alike, I always have to call them back to find out the progress of my claim, the consultants reassure me that my claim will be handled and a consultant will call me to provide feedback, but I never receive that call back and I have to call and speak to a new consultant all over again because the person I spoke to previously is "unavailable". Based on my experience, I am convinced this company runs on bubbly personalities and nothing more.