TERRIBLE SERVICE FROM DOTSURE

They paid out twice for my cat to have his mouth fixed . Unfortunately it is an ongoing concern - Now they all of a sudden claim they do not pay out bacterial infections . In December when they did not pay out I asked for an explanation about 5 times to all the contact details - NEVER TO RECEIVE A RESPONSE . Now again today they refuse to pay out for the infection - Then the caller "Michaela" gets cut off and never phones back ????????????? All I was wanting was for them to put in writing to me why they are again refusing to pay out - I must have asked this Michaela 5 times to put it in writing is all I want , to absolutely no avail !!!!!! TERRIBLE SERVICE