MLOR
Maite La O Rivera

1 reviews | Active since Nov 2019

03 Apr 2024, 19:02

TERRIBLE SERVICE AS A THIRD PARTY CLAIMANT

My experience with dotsure as a third party claimant has been absolutely pathetic. I have been waiting for more than 4 months, despite your client confirming his absolute responsibility in the accident, and dotsure, after submitting the requested documents several times, eventually, on the 18 of November, acknowledged the receipt of all the documents. Until this moment, I haven't even been contacted in order to be informed about the status of the claim, despite reminding Lydia Victor that all the quotations submitted had already expired. I still do not know which quotation was approved for repairs, or when the funds will be released to me in order to repair my vehicle. I will never consider dotsure as a potential insurance provider as a result of this dreadful experience.

If there are any credible and responsible people working at dotsure, look at this reference number and take action.

DTAG***

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply03 Apr 2024, 19:22
Official
Hi Maite, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za