Terrible Service and Unkept Promises by Dotsure and ESP Panelbeaters

I am writing to express my deep dissatisfaction with the service I have received from Dotsure and their recommended panelbeater, ESP Panelbeaters in Pretoria.

On the 22nd of April, Dotsure informed me that the parts for my car had arrived, and I needed to take my car to the panelbeater. Initially, I hesitated because this is the only car I have, but eventually, I took it to ESP Panelbeaters as recommended.

Throughout the entire month that my car was at the panelbeaters, I kept receiving messages stating that they were still awaiting parts for my car. On the 22nd of May, a month later, I called Dotsure to get an update on my car's status. To my shock, they informed me that the parts were only ordered on the 21st of May. Whether this is true or not, I am unsure, but it was highly frustrating.

I called again on the 27th of May, demanding the return of my car, even if it wasn't fixed, because it was clear to me that nothing was being done. Dotsure then informed me that my car was not in a drivable condition. When I asked for an estimated completion date, no one could provide me with an answer.

I deeply regret ever joining Dotsure. They have caused me significant inconvenience. I have three children, and we rely heavily on this car. Now, we are suffering without it.

Dotsure, I need my car back. I want nothing more from you going forward other than to terminate this relationship due to your ********** customer service.

I expect a prompt resolution to this matter and a clear update on the status of my car immediately.