1 reviews | Active since Oct 2018
Terrible service and double debits
This company has deducted my account twice after the policy was cancelled. I also put the policy on hold the previous month but the company continued to deduct my account twice. Costing me so much money In bank chargers. I have tried to communicate with them but I can't seem to get through to these people
Dear Karrie
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Karrie
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Ms. Ruhrmund
Upon receipt of your complaint posted by Karrie Botha. We investigated the matter regarding your premium debit orders and established that you had requested for the policy to be put on hold. However, an error was made with the dates.
We confirm that a refund has been processed and will clear in your bank account within 2-3 working days.
We sincerely apologise for any inconvenience caused and trust the above is in order.
Regards,
Dotsure Resolutions Team
Dear Ms. Ruhrmund
Upon receipt of your complaint posted by Karrie Botha. We investigated the matter regarding your premium debit orders and established that you had requested for the policy to be put on hold. However, an error was made with the dates.
We confirm that a refund has been processed and will clear in your bank account within 2-3 working days.
We sincerely apologise for any inconvenience caused and trust the above is in order.
Regards,
Dotsure Resolutions Team