AT
Allison T
1 reviews | Active since Apr 2019
30 Sept 2023, 05:54
Terrible Service
I have been trying to cancel my policy since Monday the 25th of September, to no avail. Seeing that I never make use of this policy, I feel it unnecessary to have my account deducted each month.
I keep receiving an email with the following:
“Kindly provide us with your ID/policy number so we may assist you”
And I keep responding with the information requested and then I get “we have opened a ticket” but until today, I have not received any communication or feedback.
This is terrible service. And if I wait this long to have a query resolved, I wonder how long it will take if I had made a claim.
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dotsure.co.za's replyOfficial
02 Oct 2023, 09:01Hi Allison, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply02 Oct 2023, 09:01
Official
Hi Allison, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za