Terrible service

Thank you my daughter did receive a call from a man but still nothing and also she told me the guy had a attitude. If you want to talk to someone talk to the person who owes the car and pays the payment. This was done thru my child but is mine. Yesterday when I spoke with a lady after waiting thru numerous operators to put me thru that lady tried to call my daughter but she was at work and I told her that. She wanted to get the permission from my daughter for me to be able to handle this. The client service is poor but taking the payment is always on time. I am a manager at a big firm also and I do know how important client service is, here no client will wait longer then a hour for a personal call done by me. This isen't the tipe of insurance that I want to continue cause we started on Monday by phoning in and waited 48 hours and had to call dotsure again ( no one sent an email as was promised on Monday) and still nothing. I left a message here and my daughter did receive a phone call from a man who clearly was upset and should have speak to someone who can put the facts straight. Point is we pay every month and now when it comes to a valid claim this is the kind of service we get.