Terrible Experience, Very Poor!

The service I received from dotsure from the very start has been poor, lack of thorough explanation. Things like pro-rata were never explained to me, I just saw multiple debit orders in my bank account, when I asked that's when they explained. I was angry, and I wanted to cancel this insurance, typed an email and sent it to them. They called back and they said I qualified for an x% off to beat the competitors premiums looking at my budget I agreed to stay with them only to find out that my excess was being increased to R1500 without any explanation again. I only noticed when I hit the pole and needed their assistance that my excess was that high. Right, I fixed the car by myself.

Recently so, while I was driving something from the wheel broke, the car almost overturned but thank God I managed to control it. Called my insurance, they were quick to tow my car to some panel shop which was excellent. Three days later, I get no correspondence, I call the panel shop they tell me that my insurance should contact them to get the quote, I call the insurance, they tell me it was not an accident, my question is, did I have to die or get injured for that to be deemed as an accident? Now I have to fix my car by myself again, but I pay my premiums monthly without skipping!