Terrible experience from Dotsure insurance

I had the worst experience with Dotsure insurance after being their loyal paying customer since last year when I bought my car,I was involved in a motor vehicle accident on the 8th of March 2021,I immediately contacted them and the insurance towed the vehicle from the scene to their panel beater for assessment and the vehicle was written off and I was taken to the hospital by an ambulance, I forwarded my claim to them and submitted all the necessary documents that were requested, on the 15th of April 2021 they responded with a letter stating that my claim has been canceled due to shortage of blood results document, I forwarded them all my medical records and assessments of the doctor and there were no blood results because there were no bloods taken at the hospital because the examining Doctor said there was no need to take bloods after assessing me and he wrote the results of the assessment and I submitted all the reports to their claims department and they still insisted that I must submit the non existing blood results and they still went ahead and canceled my claim and a week later I received a phone call from the insurance saying I must fetch my car from their storage and I cudnt fetch it immediately as I didn't have money to hire a tow truck and I managed to fetch it only in June.The painfull part is currently they are still taking the monthly premiums and all I want from the Dotsure insurance is to pay my claim because this matter has been dragging for six months and it's frustrating on my side because I never expected this kind of treatment from such a reputable company☹️☹️☹️