TERRIBLE CUSTOMER SERVICE EXPERIENCE

Extremely *********** and don't give a dam attitude given from Dotsure .

I contacted Dosture about 2 weeks back regrading the increase on my premiums when my account was just reviewed about 1 and a half months ago and they had agreed to reduce the premiums. After just paying the newely reduced premiums for 2 months the premiums apparently was up for its yearly review and the premiums where increased again. Clear incompetency by the initial agent that did the review and not advise the customer about the yearly review which was 2 months later.

I had spoken to a web agent whom assured me he will get somebody urgently to contact me. 2 weeks later nobody has contacted me.

I then decided to call myself into the call centre on the same day, a later advised that it was out of her control and there is not anything she can do and i need to wait 6 months to do another review since i just did a review in January. I then asked her to escalate the matter and get somebody to contact me from Management.

2 WEEKS LATER STILL NO RESPONSE OR ANY KIND OF ESCALATION.

IF THE INITIAL AGENT WAS HONEST AND ADVISED ABOUT THE YEARLY REVIEW WHICH WAS 2 MONTHS AWAY I WOULD HAVE WAITED AND UNDERSTOOD THE PROTOCOLS THAT NEEDED TO BE FOLLOWED.

THIS POST IS TO MAKE AWARE THE PUBLIC ABOUT THE INCOMPETENCY OF DOSTSURE AND THEIR INABILTY TO WANT TO HELP THEIR LOYAL CUSTOMERS WITH A SIMPLE ESCALATION, THEY RATHER CHOOSE TO IGNORE THAT MATTER.