Terrible customer service and breach of contract

Terrible service.

We had a policy for our cat the covers accidentally which we later upgraded to full cover. Knowing that my cat has a urinary tract infection we took him to the vet and sent them the quote to them only telling us that there is a cool-off period and we must read the fine print.

They did everything to not pay us even though we upgraded his cover at least a week before he started peeing blood.

The customer service was honestly so rude and will have nothing to do with them ever again.

(keep in mind that I am not stupid and understand the legal system better than 90% of the people in this country)

They **** to us when querying about the full cover plan and told us everything we wanted to hear.