terrible customer service

Hi there, i am a new client with dotsure pet and insurance, today we were debited our insurance of R958 but shortly after that we were debited 4 times with a R144, i contacted Nico from dotsure and he said he will reverse it but i should wait till 10oclock for them to call i recieved no call from dotsure, i then emailed again and he rep**** i should reverse and he will sort out thd rest in the morning. We reversed the 4 R144 debits and just recently got debited with R95 and then soon after R100. What is going on here i left my previous insurance for this only to get ********** and now my other debit orders cant be paid.

Besides this they installed a tracker from Netstar into my Citi golf and the next day the battery eas flat, they rewired it because it was interfering with the alarm and the same thing happened, i was told they will contact me thereafter. Till now i recieved no phone call regarding my battery. I decided to buy a new battery at autozone and email them tk respond nothing.