ZZ
Zonique Z
1 reviews | Active since Feb 2026
15 Feb 2026, 13:41
Terrible customer service
After calling multiple time and requesting call back from the pet insurance department. I have still not received any call back. they are supposedly always in meeting and will call back which I don't believe and clearly customer service does not mean anything and they clearly don't need my business so I would recommend any other pet insurance at this point.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
16 Feb 2026, 07:52Hi Zonique,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We’ve forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We’ve forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further.
The dotsure.co.za team
dotsure.co.za's reply16 Feb 2026, 07:52
Official
Hi Zonique,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We’ve forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We’ve forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further.
The dotsure.co.za team
dotsure.co.za's replyOfficial
16 Feb 2026, 07:54Hi Zonique,
Will you please send us a private comment with your policy details?
We can't seem to find your policy based on the information on your HelloPeter profile.
Kind Regards,
Menita
Will you please send us a private comment with your policy details?
We can't seem to find your policy based on the information on your HelloPeter profile.
Kind Regards,
Menita
dotsure.co.za's reply16 Feb 2026, 07:54
Official
Hi Zonique,
Will you please send us a private comment with your policy details?
We can't seem to find your policy based on the information on your HelloPeter profile.
Kind Regards,
Menita
Will you please send us a private comment with your policy details?
We can't seem to find your policy based on the information on your HelloPeter profile.
Kind Regards,
Menita
dotsure.co.za's replyOfficial
20 Feb 2026, 08:01Hi Zonique,
We would love to assist you with the issue you've been experiencing, but we are unable to obtain your policy details with the information we currently have available.
Once you provide us with your policy details, we can assist you.
The dotsure.co.za team
We would love to assist you with the issue you've been experiencing, but we are unable to obtain your policy details with the information we currently have available.
Once you provide us with your policy details, we can assist you.
The dotsure.co.za team
dotsure.co.za's reply20 Feb 2026, 08:01
Official
Hi Zonique,
We would love to assist you with the issue you've been experiencing, but we are unable to obtain your policy details with the information we currently have available.
Once you provide us with your policy details, we can assist you.
The dotsure.co.za team
We would love to assist you with the issue you've been experiencing, but we are unable to obtain your policy details with the information we currently have available.
Once you provide us with your policy details, we can assist you.
The dotsure.co.za team