Terrible Customer Service

Currently experiencing terrible customer service from Dotsure Warranty department submitted documents on Friday the 22nd of May 2026 and today is the 28th of May 2026 no feedback provided. I am told the assessor is waiting for a call recording shocked that it takes the whole week to get a call recording. I called in today to speak an spoke to a very rude lady by name of Aphiwe Gula who is an assessor, she has no telephone etiquette rudely interjects an no accountability of the inconvenience at play. I have been in customer service for 11 years working for a major bank in SA currently taking care of department that looks after 17 countries in my space an I can safely say Dotsure insure has a long way to go regret my decision to leave Innervation I was planning to bring on my 2nd car to the same warranty but I will shop elsewhere.