Terrible After Sale Service

Dotsure do very well when it comes to getting you to sign up with them however the after sale service is absolutely terrible.

I met in an accident and needed roadside assistance, it took ages for me to get a reference number. Following up on the claim is even more of a headache with Dotsure. I've called in numerous times only to be told my claim handler is busy and a message will be sent for her to call me back. Hours go by with no call. I call back only to be told her line is still busy. I find it very hard to believe that someone could be on a call for the entire day. This has not happened just once.

Even other consultants I've spoken to give me their word that they will foward me required information or call me back and they have failed to do so. My claim is still not sorted out.

Very disappointed at the level of service received. If only Dotsure could be as enthusiastic about the service they give as they are about getting customers.