Television not returned

Good Day

Writing this review on behalf of my mum. Mrs. K.A Moodley, had a insurance with Dotsure for about 6 years. Just recently there was a power outage at Isipingo, Lotus Park, which resulted in her Samsung Television, going off and refusing to turn on. Dotsure was contacted and advised of issue. Black Legend contractor arrived at our premises and collected Television and Open View Remote (incorrect remote, instead of television remote)

After about 2 weeks of emails to Dotsure and Black Legend, with no transparency as to status of the television. I received an email confirming that my claim was declined. I read contents of document and wasn't pleased with the outcome.

I then asked Dotsure to please get Black Legend to deliver the damaged television back to my residence. As I wanted to get a second opinion.

After a further 2 weeks of emails and no transparency again, I received a telephone call from Black Legend confirming that the television that was collected from me, had been damaged in transit. Black Legend then stated that a new television would be purchased and delivered to my residence within in week.

I then sent email to Dotsure advising the manager that I was not happy with the service that I have been receiving from Dotsure/Black Legend. I was then advised that Dotsure will not take responsibility for any dealings bewteeen Black Legend and myself.

What confuses me, is that I have taken the insurance with Dotsure, Dotsure got an independent contractor to assess and repair my television, the claim was declined, but the television was not returned to the client. The television was damaged by Dotsure Contractor, but Dotsure refuses to take responsibility and assist me.

A very disappointed client. I have now cancelled my insurance.

Insurance was taken with Hollard, but changed to Dotsure.