Talk is cheap Dotsure, but delivery buys the Whisky ( or in my case replaces my car)!

<p>On 1 June 2017 my car (2011 VW Polo) was ****** out of our secured complex with cameras and a security guard, and I submitted my claim the same day. I want to add that it is a requisite of Dotsure to used Altech Netstar , which I am thankful for, since they alerted me of the fact that my car was ****** at 03:00 am in the morning. ( I want to add that I have made 3 claims since I got my licence in 1982 ) They requested me to get the documentation from the police station, which I did, and I even attached camera footage showing how my car was ****** and the security guard upducted and put into the boot. My car was paid in full ( thus no need to pay a bank and a huge loss to me) . Now they are giving us the runarounds. First, the fires in Knysna was a problem since their telephone lines were down, then an investigator will call us. On Friday 9 June I was promised by Catherine Jafta that we will have an outcome before the end of the next week ( which is today 15 June 2017). At this moment I don't even know if they are going to pay out, which amount they plan on paying out, and in the meantime I have received a schedule form Dotsure indicating that my premuim ( for the ****** care ) was increased. I was told by Cloe Moses that I cannot cancel the policy since it will reflect that I did not have any cover . In the meanting, I don't have transport to and from work, and I don't get an answer from my insurance company . I phone them daily and just get a new excuse out of the "manual for not paying out claims" used by insurance companies. It has been 3 weeks since my car was ****** and no answer. Dotsure do not wait 3 weeks for their payment. They get it in advance. A good insurance company is the one that pays out when you realy do need it, unfortunately it looks like I did not have a good one here.</p>