RR
Reitz R
1 reviews | Active since Aug 2016
04 Jan 2019, 13:43
Takes forever
Logged a third part claim on the 15 Dec 2018. Every time I follow up they say we will urgently call you back but they never do.
Helpful (0)
Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
04 Jan 2019, 14:23Good day
We have referred your complaint to the relevant department and a consultant will get back to you shortly.
We trust you find this in order.
Regards
Dotsure Resolutions Team
We have referred your complaint to the relevant department and a consultant will get back to you shortly.
We trust you find this in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply04 Jan 2019, 14:23
Official
Good day
We have referred your complaint to the relevant department and a consultant will get back to you shortly.
We trust you find this in order.
Regards
Dotsure Resolutions Team
We have referred your complaint to the relevant department and a consultant will get back to you shortly.
We trust you find this in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
18 Jan 2019, 16:51Dear Reitz
We refer to your complaint logged on Hello Peter on 04 January 2019, contents of which have been noted.
We apologise for any inconvenience that this may have caused.
You logged a Third-Party Liability claim on 24 December 2018 under your Dotsure Pet Insurance Policy for an incident that occurred on 15 December 2018 which was authorised for settlement.
Your claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm that the Third-Party Liability Claim's Process Letter was emailed to you on 31 December 2018, which explained the relevant process.
We confirm that the claim was finalised on 09 January 2019.
We trust the above is in order.
Regards
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter on 04 January 2019, contents of which have been noted.
We apologise for any inconvenience that this may have caused.
You logged a Third-Party Liability claim on 24 December 2018 under your Dotsure Pet Insurance Policy for an incident that occurred on 15 December 2018 which was authorised for settlement.
Your claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm that the Third-Party Liability Claim's Process Letter was emailed to you on 31 December 2018, which explained the relevant process.
We confirm that the claim was finalised on 09 January 2019.
We trust the above is in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply18 Jan 2019, 16:51
Official
Dear Reitz
We refer to your complaint logged on Hello Peter on 04 January 2019, contents of which have been noted.
We apologise for any inconvenience that this may have caused.
You logged a Third-Party Liability claim on 24 December 2018 under your Dotsure Pet Insurance Policy for an incident that occurred on 15 December 2018 which was authorised for settlement.
Your claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm that the Third-Party Liability Claim's Process Letter was emailed to you on 31 December 2018, which explained the relevant process.
We confirm that the claim was finalised on 09 January 2019.
We trust the above is in order.
Regards
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter on 04 January 2019, contents of which have been noted.
We apologise for any inconvenience that this may have caused.
You logged a Third-Party Liability claim on 24 December 2018 under your Dotsure Pet Insurance Policy for an incident that occurred on 15 December 2018 which was authorised for settlement.
Your claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm that the Third-Party Liability Claim's Process Letter was emailed to you on 31 December 2018, which explained the relevant process.
We confirm that the claim was finalised on 09 January 2019.
We trust the above is in order.
Regards
Dotsure Resolutions Team