LN
Letitia N
1 reviews | Active since Nov 2012
17 Mar 2025, 20:31
Take another payment without any cover....
I cancelled because my Yorkie was diagnosed with heart failure and then they don't cover anything related to the diagnosis again. I have been paying without claiming. So I don't see the point. Then another payment was deducted from my bank account in March. Sad that after they gave me good service they still take another payment but cancelled the cover immediately when I spoke to them.
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dotsure.co.za's replyOfficial
18 Mar 2025, 06:36Hi Letitia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply18 Mar 2025, 06:36
Official
Hi Letitia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za