DM
Daphney M
1 reviews | Active since Apr 2017
11 Aug 2025, 12:05
SUZU***
My vehicle was placed at Ispray Autobody for the accident repair, after two weeks I was then informed to pick it up from the p/b, literally after 5 minutes driving the vehicle I could tell something was wrong there was a very heavy vibration coming from the vehicle while driving, which happens now and then. I then went back to the p/b and told them. They said I should go home with it and if it continues to do so I should bring it back, which I did. After a week they called me to come and collect it, I was then told that they couldn't identify what the problem was or could be, when I returned the vehicle I made sure that the mechanic drove the vehicle himself so he could feel and hear what I was talking about, which he confirmed. He then said I can take the vehicle to the dealership so they can be able to identify what the problem is. I then informed Dotsure of the current situation faced and I was told the assessor will contact me since on Friday the 08th at 11:35 until now no one has gotten back to me about a way forward. I contacted Suzuki on Rivonia as they are the closest to where I work and explained to them about the vehicle, they told me they are more than happy to assist me however before they can diagnose what the issue could be an upfront R1000.00 must be paid. I informed the insurance but still there is no feedback. I spray Autobody did a great job on the outside of the vehicle but my concern is that after the incident the inside of vehicle is not the same and the problem couldn't be identified and fixed.
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Replies (4)
dotsure.co.za's replyOfficial
11 Aug 2025, 15:00Hi Daphney, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply11 Aug 2025, 15:00
Official
Hi Daphney, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
DM
Daphney M's updateReviewer Update
11 Aug 2025, 15:17An agent named Shane or Chane from Dotsure just contacted me and asked that am I happy with the repairs on my vehicle, the nerve after the complaint I have reported and waiting for the assessor to call me back. She is asking me if I am happy but the matter has not even been attended to.
DM
Daphney M's update11 Aug 2025, 15:17
Reviewer Update
An agent named Shane or Chane from Dotsure just contacted me and asked that am I happy with the repairs on my vehicle, the nerve after the complaint I have reported and waiting for the assessor to call me back. She is asking me if I am happy but the matter has not even been attended to.
DM
Daphney M's updateReviewer Update
13 Aug 2025, 12:07I called the insurance again and asked them to put me through to the assessor (Keith) I spoke to him and he said he was not aware of this issue as the p/b never reported but he will contact them to find out what is the way forward. He called me back and told me I should return the vehicle back to the panel beater again then they will take it to Suzuki and get it assessed. I am frustrated by the time stalling as I need to return the car rental by this Friday. Initially when I returned the vehicle to them on the 1st of August after they have workmanship and couldn't identify the problem why the vehicle has a sudden trembling vibration not knowing the cause they could have asked for a second opinion from the dealership then. Now I have to be inconvenienced again and have no means of transport but the vehicle was quickly fixed within two weeks and only to have more complications.
DM
Daphney M's update13 Aug 2025, 12:07
Reviewer Update
I called the insurance again and asked them to put me through to the assessor (Keith) I spoke to him and he said he was not aware of this issue as the p/b never reported but he will contact them to find out what is the way forward. He called me back and told me I should return the vehicle back to the panel beater again then they will take it to Suzuki and get it assessed. I am frustrated by the time stalling as I need to return the car rental by this Friday. Initially when I returned the vehicle to them on the 1st of August after they have workmanship and couldn't identify the problem why the vehicle has a sudden trembling vibration not knowing the cause they could have asked for a second opinion from the dealership then. Now I have to be inconvenienced again and have no means of transport but the vehicle was quickly fixed within two weeks and only to have more complications.
DM
Daphney M's updateReviewer Update
13 Aug 2025, 15:04I returned the vehicle to Ispray Autobody on the 1st of August after the workmanship was done, and since they couldn't find what the problem was, why the vehicle has a sudden trembling vibration not knowing what's the cause they could have asked for a second opinion from the dealership then. Now I have to be inconvenienced again and have no means of transport but the vehicle was quickly fixed within two weeks and only to have more complications. When I returned it to be fixed it was kept for a week and had me collect it on the 7th of August in the same condition.
I reported back to the insurance about all of this situation then Keith the assessor says my vehicle is a 2020 model, I don't know what is that suppose to mean and he further said it could be a wear and tear, like how is that possible as this is a accident related matter before the accident my vehicle was in good condition, service record is UpToDate and only R128800km. He says I will be liable for that. Cheap ****** Hey!!!
I took back the vehicle yesterday (midday) and they said they will book it in for today at Suzuki I called to follow up but no vehicle is booked in then they say there is no slot available only next week Tuesday, I called the dealership and there is a slot available for tomorrow in Bryanston, since they stated this is thee only dealership they have an account with. Now the insurance calls me back and they say the vehicle will be taken to Suzuki at the Glen. WOW!!!
Dotsure and Ispray Autobody are taking me for a Ride. I want my car in the condition that it was before the accident, I pay this insurance on a monthly basis with no fail they are liable and responsible for my vehicle and they are supposed to get the best p/b to do the job. I cannot drive that vehicle in that condition I do not feel safe.
I reported back to the insurance about all of this situation then Keith the assessor says my vehicle is a 2020 model, I don't know what is that suppose to mean and he further said it could be a wear and tear, like how is that possible as this is a accident related matter before the accident my vehicle was in good condition, service record is UpToDate and only R128800km. He says I will be liable for that. Cheap ****** Hey!!!
I took back the vehicle yesterday (midday) and they said they will book it in for today at Suzuki I called to follow up but no vehicle is booked in then they say there is no slot available only next week Tuesday, I called the dealership and there is a slot available for tomorrow in Bryanston, since they stated this is thee only dealership they have an account with. Now the insurance calls me back and they say the vehicle will be taken to Suzuki at the Glen. WOW!!!
Dotsure and Ispray Autobody are taking me for a Ride. I want my car in the condition that it was before the accident, I pay this insurance on a monthly basis with no fail they are liable and responsible for my vehicle and they are supposed to get the best p/b to do the job. I cannot drive that vehicle in that condition I do not feel safe.
DM
Daphney M's update13 Aug 2025, 15:04
Reviewer Update
I returned the vehicle to Ispray Autobody on the 1st of August after the workmanship was done, and since they couldn't find what the problem was, why the vehicle has a sudden trembling vibration not knowing what's the cause they could have asked for a second opinion from the dealership then. Now I have to be inconvenienced again and have no means of transport but the vehicle was quickly fixed within two weeks and only to have more complications. When I returned it to be fixed it was kept for a week and had me collect it on the 7th of August in the same condition.
I reported back to the insurance about all of this situation then Keith the assessor says my vehicle is a 2020 model, I don't know what is that suppose to mean and he further said it could be a wear and tear, like how is that possible as this is a accident related matter before the accident my vehicle was in good condition, service record is UpToDate and only R128800km. He says I will be liable for that. Cheap ****** Hey!!!
I took back the vehicle yesterday (midday) and they said they will book it in for today at Suzuki I called to follow up but no vehicle is booked in then they say there is no slot available only next week Tuesday, I called the dealership and there is a slot available for tomorrow in Bryanston, since they stated this is thee only dealership they have an account with. Now the insurance calls me back and they say the vehicle will be taken to Suzuki at the Glen. WOW!!!
Dotsure and Ispray Autobody are taking me for a Ride. I want my car in the condition that it was before the accident, I pay this insurance on a monthly basis with no fail they are liable and responsible for my vehicle and they are supposed to get the best p/b to do the job. I cannot drive that vehicle in that condition I do not feel safe.
I reported back to the insurance about all of this situation then Keith the assessor says my vehicle is a 2020 model, I don't know what is that suppose to mean and he further said it could be a wear and tear, like how is that possible as this is a accident related matter before the accident my vehicle was in good condition, service record is UpToDate and only R128800km. He says I will be liable for that. Cheap ****** Hey!!!
I took back the vehicle yesterday (midday) and they said they will book it in for today at Suzuki I called to follow up but no vehicle is booked in then they say there is no slot available only next week Tuesday, I called the dealership and there is a slot available for tomorrow in Bryanston, since they stated this is thee only dealership they have an account with. Now the insurance calls me back and they say the vehicle will be taken to Suzuki at the Glen. WOW!!!
Dotsure and Ispray Autobody are taking me for a Ride. I want my car in the condition that it was before the accident, I pay this insurance on a monthly basis with no fail they are liable and responsible for my vehicle and they are supposed to get the best p/b to do the job. I cannot drive that vehicle in that condition I do not feel safe.