1 reviews | Active since Sept 2016
Super Bad Service
<p>I am so unpleased with the service. Been 3 weeks trying to update / change debit order details then they confirm with me it has been changed but then the debit the wrong account and keep sending sms's that the cover is not paid for. Mean time I must pay the unpaid bank fees. Sending emails and get confirmation all changed but then I phone and still have my old details. Going for week 4 and thinking of changing my insurance.</p> <p> </p>
Dear Renejayne1
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Resolutions Team
Dear Renejayne1
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Resolutions Team
Dear Renejayne1
We apologise for the inconvenience caused.
With reference to the telephonic discussion between yourself and Michael from the Resolutions Department. We confirm that the matter was referred to the relevant department and your bank charges will be reimbursed as soon as you send the Bank statement.
Please do not hesitate to contact Michael should you have any further queries regarding this matter.
We trust you find this in order.
Kind regards
Resolutions Team
Dear Renejayne1
We apologise for the inconvenience caused.
With reference to the telephonic discussion between yourself and Michael from the Resolutions Department. We confirm that the matter was referred to the relevant department and your bank charges will be reimbursed as soon as you send the Bank statement.
Please do not hesitate to contact Michael should you have any further queries regarding this matter.
We trust you find this in order.
Kind regards
Resolutions Team