Substandard Service Level
The last experience regarding a R434.00 claim and the processing thereof is not only miscommunication but of sub-standard.
The initial claim was submitted last week 11/04/2019 with no proper communication in place as to missing documents, the progress of the claim, or any other form of progress.
Each time, i had to follow up and send an email, which I find extremely annoying to say the least.
If you have a problem with a / any claim please have the decency in informing the individual thereof.
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dotsure.co.za's replyOfficial
18 Apr 2019, 14:39Hi Chris
Thank you for taking the time to provide us with feedback, it is greatly appreciated.
According to our records, your claim has been processed and paid and all relevant documents including the payment breakdown has been sent to you.
If you need any further assistance, please don't hesitate to contact us.
Regards,
The dotsure.co.za Team
Thank you for taking the time to provide us with feedback, it is greatly appreciated.
According to our records, your claim has been processed and paid and all relevant documents including the payment breakdown has been sent to you.
If you need any further assistance, please don't hesitate to contact us.
Regards,
The dotsure.co.za Team
dotsure.co.za's reply18 Apr 2019, 14:39
Official
Hi Chris
Thank you for taking the time to provide us with feedback, it is greatly appreciated.
According to our records, your claim has been processed and paid and all relevant documents including the payment breakdown has been sent to you.
If you need any further assistance, please don't hesitate to contact us.
Regards,
The dotsure.co.za Team
Thank you for taking the time to provide us with feedback, it is greatly appreciated.
According to our records, your claim has been processed and paid and all relevant documents including the payment breakdown has been sent to you.
If you need any further assistance, please don't hesitate to contact us.
Regards,
The dotsure.co.za Team