1 reviews | Active since Oct 2014
Still waiting for phone call and refund
I contacted Dotsure 2 already. Once in January and again now beginning of March. I cancelled my vehicle insurance and I was informed I would get a phone call from Netstar regarding the tracking device in my vehicle. This has not been done. When I phoned in the beginning of this month. I informed the person that I had R120 deducted twice from my account. I was then informed that they would arrange a refund. This has also not been done. How long must a person wait for a Netstar person to contact them and how long must one wait for their refund to be arranged? If I have another R120.00 deducted I will just block you from my bank account and also then cancel my mobile Insurance.
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Oakhurst Resolutions Team
Dear Mrs. Watkins
We apologise for any inconvenience caused herein.
After conducting an investigation, we found that your platinum cover policy was not cancelled along with your comprehensive vehicle insurance policy. As such, further premiums was debited from your account.
We confirm that the relevant department refunded the premiums.
We also confirm that a Netstar consultant contacted you to discuss the necessary arrangements regarding the tracking device in your vehicle.
Kind regards
Oakhurst Resolutions Team
Dear Mrs. Watkins
We apologise for any inconvenience caused herein.
After conducting an investigation, we found that your platinum cover policy was not cancelled along with your comprehensive vehicle insurance policy. As such, further premiums was debited from your account.
We confirm that the relevant department refunded the premiums.
We also confirm that a Netstar consultant contacted you to discuss the necessary arrangements regarding the tracking device in your vehicle.
Kind regards
Oakhurst Resolutions Team