TM
Tshepiso M
1 reviews | Active since Jul 2015
14 May 2025, 16:03
Still waiting after 12 days
I cancelled my policy on the 2nd of May and to this date i have not received my refund, after calling and makind contact with the Social media team only TODAY my refund is processed , this is unacceptable , I remember asking about getting a refund and it shocks me that it was only requested today, I want my refund now.
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dotsure.co.za's replyOfficial
14 May 2025, 16:16Hi Tshepiso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 May 2025, 16:16
Official
Hi Tshepiso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za