Still unpaid by Dotsure

I am extremely dissatisfied with the manner in which Dotsure has handled my claim and the complete lack of urgency, empathy, and consideration shown throughout this process. Based on my experience, I would not recommend Dotsure to anyone.

My vehicle was involved in an accident in mid-December 2025, caused by Mr. Geoff, a Dotsure-insured client. Since then, my family and I have endured months of unnecessary delays, uncer*****y, and financial hardship while attempting to resolve this matter.

After extensive back-and-forth communication, Dotsure eventually offered a settlement amount that was significantly lower than the market value of my vehicle prior to the accident. I repeatedly disputed the proposed amount because it did not fairly compensate me for my loss. However, instead of addressing my concerns fairly and reasonably, I was repeatedly warned that if I continued to dispute the settlement, the claim could be cancelled or delayed further.

As a result of this pressure, and given the substantial delays that had already occurred, I felt compelled to accept an amount that was materially lower than the true value of my vehicle. I was left stranded without transportation and was in urgent need of the settlement funds. Under these circumstances, I had little choice but to agree to the reduced amount despite my objections.

What is particularly concerning is that, even after I reluctantly accepted the lower settlement and signed the required documentation, Dotsure has still failed to make payment. To date, several months after the accident occurred, I remain unpaid. I have been informed that my claim is simply in a queue and that payment will be processed when my turn arrives. This response demonstrates a shocking lack of urgency and disregard for the impact that these delays have had on my family and me.

The handling of this claim has caused significant financial strain, inconvenience, and emotional distress. It is unacceptable that a matter dating back to December 2025 remains unresolved despite my cooperation and willingness to compromise on the settlement amount.

I therefore request that Dotsure to honour its obligations without further delay as I am really stranded .