1 reviews | Active since May 2016
Still awaiting Debit Order refund
<p>On the 24th of February Dotsure/Oakhurst Insurance wrote my vehicle off because they said it was Uneconomical to Repair. On the 27th the Tow truck took my vehicle away and Dotsure paid me off.</p> <p>On the very same day My debit Order went off for the Vehicle Insurance which i understand since the Debit order is a Set thing with the Bank. But the Debit Order was to insure the vehicle for March, surely if i dont have the vehicle that Money is owed to me and should be refunded. When i called Dotsure to Query they said they would get back to me. Which they didnt. I then called back a couple days later and was told that i didnt cancel the insurance for vehicle thats the reason the debit still went off. Surely if Dotsure Wrote my vehicle off the Policy for the Vehicle gets cancelled automatically? Unless im Stupid and i need to Cancel a policy that shouldnt be existing. Dotsure can i please have the Money for the VEhicle insurance For march refunded into my Account.</p>
Hi Donavan
Hanks for contacting us,. We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions team
Hi Donavan
Hanks for contacting us,. We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions team
Hi
I am still waiting feedback on this?
Hi
I am still waiting feedback on this?
Good day Mr Pillay
This is to confirm that you were involved in an accident on the 10th February 2017 and the claim was processed accordingly. The outcome came through on the 20th February 2017 and the insured vehicle was deemed a write off, and it appears that the premium debit order that was on your chosen date, the 27th was already loaded on the bank system and could not be cancelled. The refund of the said premium has been processed and should be in your account in +- three working days.
We sincerely apologise for any delay in this matter.
Regards,
Oakhurst Resolutions Team
Good day Mr Pillay
This is to confirm that you were involved in an accident on the 10th February 2017 and the claim was processed accordingly. The outcome came through on the 20th February 2017 and the insured vehicle was deemed a write off, and it appears that the premium debit order that was on your chosen date, the 27th was already loaded on the bank system and could not be cancelled. The refund of the said premium has been processed and should be in your account in +- three working days.
We sincerely apologise for any delay in this matter.
Regards,
Oakhurst Resolutions Team
