ALG
AndrAA(C) Le Grange

1 reviews | Active since Apr 2015

17 Jan 2024, 18:58

Stay far away

Give Dotsure a WIDE berth. Absolute *****ulent company. I had an extended warranty for my car, claimed twice in 2 months as I am rightly and legally entitled to (my main dealer discovered 2 faults on separate occasions) and they canceled my policy, without any warning or conversation, with 1 day’s notice. Breaking contract which states 31 days’ notice.

They then had the audacity to reinstate my policy, again without any conversation (they state on the actual policy letter we had a conversation which is just another lie). I was then called by an Asanda Laphi who was just sorry. My ensurance record is hence soiled thanks to Dotsure’s ineptness.

I have subsequently emailed Asanda and have been ignored for 2 days now. The ombudsman will deal with this case as well as my private lawyers.

I should’ve known this company is a front for ****s when they upped my premium after a phone call, because they didn’t capture my details correctly the first time.

I have proof of everything and happy to substantiate each and every claim above.

Be warned.

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply17 Jan 2024, 20:12
Official
Hi Andra, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
ALG
AndrAA(C) Le Grange's update17 Jan 2024, 20:25
Reviewer Update
Your representatives ignore complaints. You broke contract and still expect me to bear the brunt of a negative impact on my insurance record. I’m tired of the “sorry” loop. I have started legal action proceedings.