Stay away!!!!!Poor service, unauthorised debit orders, what is discussed telephonically and what is on paper is different

I am having constant issues with Dotsure, i have been a client for more than 10 years, and to be honest the service is pathetic

I was on the process of adding an additional car to my policy only to find faults, which i called them the very next morning to remove it and cancel the inclusion to the my. policy, i was told its been removed, however a few days goes by and there is a debit for over R1200.00, i query it and get told they will refund it in 7 days, fine.... a month passes i find another car call them get a quote all good, when i requested proof of insurance for the dealership to my surprise they captured the vehicle details incorrectly i call in to query why as the calls are recorded and get told they will call me back, i waited for more than 5 days after calling in everyday to get this resolved. while all this is going on, the dealer requested proof of insurance from Dotsure, the proof was sent however my premium went up higher due to their admin issues..how do i get quoted for insurance on a recorded line only to agree telephonically on a premium but to be sent a higher quote on email? i eventually gave up and accepted the higher premium as i have already taken delivery of the car, but it gets worst they confirm there will be a pro rata rate debited from my account of R1300.00, all good that gets debited, the next day there is another debit that runs off when i call to find out, im told its for a tracker unit however that was not a requirement, i am still waiting for a call back more than 24 hours later