FM
Fareed M
1 reviews | Active since May 2020
29 Jan 2024, 09:12
STAY AWAY FROM DOTSURE FOR MOTOR CLAIMS , DISMAL SERVICE
stay away from this company and dont be fooled by all the 5* reviews seen as this is done on signup AND . let a time come to claim and you will be sent from pillar to post and manager to manager who wont bother calling back. everyone is too busy and keep getting told different departments are handling claim. the confirmations on sign up are blatantly ignored and requests for call recordings falling on deaf ears. STAY AWAY, rather use somebody more reputable for vehicle claims
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Replies (2)
dotsure.co.za's replyOfficial
29 Jan 2024, 09:13Hi Fareed, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply29 Jan 2024, 09:13
Official
Hi Fareed, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
FM
Fareed M's updateReviewer Update
29 Jan 2024, 09:28forget it, just got called by a manager called Nathan Neill, the man refused to give me a chance to speak and spoke to me in the most condescending manner. im sorry but thats not a way to talk to clients, his still engaging me regarding matters that were informed to me a week ago and this was responded to already. clearly a bullying tactic and for a manager utterly despicable! lets fight Dotsure! im not going to take this lying down and be made a fool by your management!
FM
Fareed M's update29 Jan 2024, 09:28
Reviewer Update
forget it, just got called by a manager called Nathan Neill, the man refused to give me a chance to speak and spoke to me in the most condescending manner. im sorry but thats not a way to talk to clients, his still engaging me regarding matters that were informed to me a week ago and this was responded to already. clearly a bullying tactic and for a manager utterly despicable! lets fight Dotsure! im not going to take this lying down and be made a fool by your management!