TB
Thapelo B

1 reviews | Active since Jan 2015

23 Feb 2023, 13:49

Stay away from Dotsure.

We registered a claim for household contents after our home was burgled in December. We are still waiting for the goods to be replaced even today 24th Feb. You submit a claim and then they go quite for 2 weeks, when you call to enquire about the progress, they tell you 1 or 2 things they still need. You submit those and they go quite for another 2 weeks and when you call to enquire again then they tell you 1 or 2 more things they still need. They cycle has repeated itself about 4 times now. The only thing they haven't asked for yet is a blood sample. None of the other 2 insurance brokers we dealt with before were this slow, disorganized and unhelpful. I wouldn't recommend it to anybody.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply23 Feb 2023, 14:26
Official
Hi Thapelo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za