TK
Tobias K
1 reviews | Active since Oct 2013
01 Apr 2026, 11:00
Stay away from dot sure
They seemed great with small claims so far. No my dog has been very ill and was for almost a week at the vet hospital. Claim is around 30,000 ZAR and they dont even respond. Impossible to find an email and even a rep said he will assist but not a single response three weeks later. Shockingly bad!
Helpful (0)
Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
01 Apr 2026, 13:32Hi Tobias,
We’re sorry to hear about your experience and hope your dog is recovering well. We care about every client’s journey with us and want to improve where we can.
We’ve referred your case to the relevant department, and you can expect to hear from one of our representatives as we investigate further.
The dotsure.co.za team
We’re sorry to hear about your experience and hope your dog is recovering well. We care about every client’s journey with us and want to improve where we can.
We’ve referred your case to the relevant department, and you can expect to hear from one of our representatives as we investigate further.
The dotsure.co.za team
dotsure.co.za's reply01 Apr 2026, 13:32
Official
Hi Tobias,
We’re sorry to hear about your experience and hope your dog is recovering well. We care about every client’s journey with us and want to improve where we can.
We’ve referred your case to the relevant department, and you can expect to hear from one of our representatives as we investigate further.
The dotsure.co.za team
We’re sorry to hear about your experience and hope your dog is recovering well. We care about every client’s journey with us and want to improve where we can.
We’ve referred your case to the relevant department, and you can expect to hear from one of our representatives as we investigate further.
The dotsure.co.za team
TK
Tobias K's updateReviewer Update
01 Apr 2026, 14:28Well, no when I made it public you start acting as if I haven't tried before. No you pay minimum pieces to the claims and send an email that I shall give you time slots to call me but one can not reply to that email - it bounces back. Shockingly poor!!
TK
Tobias K's update01 Apr 2026, 14:28
Reviewer Update
Well, no when I made it public you start acting as if I haven't tried before. No you pay minimum pieces to the claims and send an email that I shall give you time slots to call me but one can not reply to that email - it bounces back. Shockingly poor!!
dotsure.co.za's replyOfficial
01 Apr 2026, 14:36HI Tobias,
If I may ask, which email address did you have to reply to? You can send a private comment.
We would like to assist you where we can.
The dotsure.co.za team
If I may ask, which email address did you have to reply to? You can send a private comment.
We would like to assist you where we can.
The dotsure.co.za team
dotsure.co.za's reply01 Apr 2026, 14:36
Official
HI Tobias,
If I may ask, which email address did you have to reply to? You can send a private comment.
We would like to assist you where we can.
The dotsure.co.za team
If I may ask, which email address did you have to reply to? You can send a private comment.
We would like to assist you where we can.
The dotsure.co.za team
dotsure.co.za's replyOfficial
01 Apr 2026, 14:50Thank you, Tobias.
We are doing what we can from this side and will update you once we have more info.
The dotsure.co.za team
We are doing what we can from this side and will update you once we have more info.
The dotsure.co.za team
dotsure.co.za's reply01 Apr 2026, 14:50
Official
Thank you, Tobias.
We are doing what we can from this side and will update you once we have more info.
The dotsure.co.za team
We are doing what we can from this side and will update you once we have more info.
The dotsure.co.za team