Somewhere in between

I found them through Hippo.co.za

So I started the process of filling out all my details on Hippo.co.za which then gave me a quote, the price looked good - So I proceeded. Hippo then said they sent Dotsure the details I provided when I filled out the quote... But somewhere along the line, all those details were lost and I had to provide them all over again. This was pretty frustrating.

Asides from that, dealing with their call centre agent Jaco went well, he provided me with all the necessary information, answered my questions and was promptual with calling me back when scheduled. And I signed up for cover for our 2 cats. So hats off to Jaco for his side of the work.

But a huge downside is that the management portal is down and has been down for a while (or at the very least, coincidentally it's been down every single time I've checked for the past 2 days). Given the duration, I have doubts about it actually being scheduled maintenance.