Slow assistance response

Good day

I am really not happy with how everything happened yesterday which made me wonder if m I really in good hands...I downloaded the AA app which I felt was not helpful, then at 19.30 I finally was able to communicate with someone at 19.40 I sent my location during that time I was telling the lady I was in a call with that I don't feel as though it is the same location as my home but m not use to being that side I only pass by and now there were guys that were going up and down looking at the car one even knocked at my window and said hi at that point I realised that if loadshedding finds me here these guys are going to come back for me coz m alone with the kids. I had to call my father to try and find one of his friends to come pull me coz m not sure how long will I wait until I get help, my father came with his friends and helped me at 8.00 I called to cancel the request coz I was already home safe I left a voicemail since no consultant able answer my calls. Only at 21.58pm I received a message that someone was dispatched to assist me after 2 hours yet I did say that I was feeling unsafe.

There was no way I was going to wait in an unsafe place with guys busy knocking on my window at night in the dark for 2 hours there was absolutely no way. And I am really disappointed. We live in a country where it takes less than 10min for some to be killed I couldn't wait that long.

Please better your services.

Regards Mercy