Signed me up with Netstar without my consent
When I took up car insurance with Dotsure I already had a Matrix tracker installed in my car. They then told me that in order to insure me, I'd need to have an additional tracking device called Beeme installed in my car, which I agreed to.
I canceled my insurance late last year and suddenly had debit orders going off from Netstar. When I called Netstar to enquire I was told Dotsure gave them my details to bill me directly.
I never agreed to have a Netstar tracker installed in my car, as it already had a Matrix one when I left the dealership!
Now each of them (Dotsure and Netstar) keep sending me back and forth to sort it out with the other.
Most infuriating was the Dotsure consultant calling me with some smug attitude this morning to tell me she's just confirm they don't work with Beeme.
Had to stop her dead on her tracks to tell her that I used to log in to the Beeme portal and view my trips and monthly driving score via my Dotsure profile and now they're gonna tell me they don't know about Beeme??? What a joke!
I explained why putting me through to Netstar wouldn't help as I'd already spoken to them multiple times that morning and been told I need to sort it out eith Dotsure, all she said was, "Please hold, you're going through". Talk about shoddy and condescendin customer service!!!
I explained why putting me through to Netstar wouldn't help as I'd already spoken to them multiple times that morning and been told I need to sort it out eith Dotsure, all she said was, "Please hold, you're going through". Talk about shoddy and condescendin customer service!!!
